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How do I open a HubSpot support ticket?

HubSpot Support can help when something in HubSpot isn't working as expected or you need help completing a task. Which support options you have depends on your HubSpot subscription.

Contact Gate 39 first if: your question is about something Gate 39 built or set up for you (such as workflows, forms, integrations or your website), or you're not sure where to start. Submit a request through the Customer portal.

What support is included in your plan

Free tools Starter Professional Enterprise
Knowledge Base & Community ✓ ✓ ✓ ✓
Chat support – ✓ ✓ ✓
Email support – ✓ ✓ ✓
Phone support – – ✓ ✓

Please note: in HubSpot accounts created on or after March 5, 2024, you need an assigned Core, Sales or Service seat to use chat, email or phone support. If you don't see these options, ask your HubSpot admin or Gate 39.

Contact HubSpot Support

  1. In HubSpot, click the help icon (question mark) at the top right.
  2. Type your question in the Ask a question field. HubSpot will suggest answers and help articles. Click See related results for more.
  3. If you still need help, click Contact us at the bottom of the help box.
  4. Choose how you'd like to get help:
    • Chat to the team: chat live with a HubSpot support specialist.
    • Email support: enter your preferred language, a short Problem overview and a detailed Description, then click Submit. You'll usually get a reply within one working day.
    • Support number (Professional and Enterprise): call the number shown. If the line is busy, you can request a callback. Phone support is in English only.

On the mobile app (paid plans only): tap the menu icon at the top left, tap Help, then tap Submit a ticket. Mobile support is by email only.

Tips to get your issue solved faster

  • Be specific. Instead of "my list isn't working," say which list and what you're seeing compared to what you expected.
  • Include links. Paste the URL of the record, list, workflow or page you're asking about.
  • Add visuals. Screenshots or a short screen recording help support see the problem.
  • Have your Hub ID ready, especially when calling. You can find it by clicking your account name at the top right of HubSpot.

View and manage your support tickets

  1. Click the help icon at the top right, then click Support inbox.
  2. Use the left sidebar to filter by All tickets, Open tickets, Closed tickets or Favorites. To add a ticket to Favorites, click the star icon at the top of the ticket.
  3. In an open ticket, you can:
    • Type a reply and click Send.
    • Click Continue this chat to pick up a chat conversation.
    • Click Close this ticket when your issue is resolved.
  4. In a closed ticket, you can:
    • Click Reopen this ticket if the issue comes back.
    • Click Create a new ticket for a different question.
    • Fill out the short feedback survey.

After a chat ends, HubSpot emails you a transcript. If a chat closes because nobody replied for a while, it becomes a closed ticket. Reply to the ticket email to continue.

Other HubSpot contacts

  • Subscription or account questions (upgrades, contract, pricing): contact your HubSpot Customer Success Manager, or Gate 39.
  • Billing questions (invoices, payments): email billing@hubspot.com.

 References
[1] HubSpot – Get help with HubSpot (updated Sep 15, 2026)
[2] HubSpot – Contact HubSpot about an account