Overview
The Applications section allows administrators to review submitted applications, evaluate supporting information, and take action on pending requests. Administrators can review application details, view supporting documents, approve applications, request additional information, or deny applications as needed.
Reviewing an application
- Navigate to the Applications section.
- Select the application you want to review.
- Review the applicant's information and responses.
- Review any submitted documents and signed agreements.
- Determine whether additional action is required.
Requesting additional information
If an application is incomplete or requires clarification:
- Open the application.
- Send a message to the applicant or request additional documentation.
- Clearly identify the information needed.
- Wait for the applicant to provide the requested information before continuing the review.
Approving an application
If all required information has been received and reviewed:
- Open the application.
- Verify the application details.
- Select Approve.
- Confirm the approval action.
Once approved, the applicant may gain access to additional account features based on your firm's configuration.
Denying an application
If an application does not meet your firm's requirements:
- Open the application.
- Review all submitted information.
- Select Deny.
- Provide any required notes or documentation according to your firm's procedures.
Frequently asked questions
Can I view documents before approving an application?
Yes. Application documents and signed agreements can be reviewed before taking action on an application.
What should I do if information is missing?
Request additional information or documentation before making a final decision.
Can an approved application be updated later?
Available actions depend on your firm's processes and permissions.