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How do I update my DNS?

Domain Name Settings

When your new website is ready to launch, you'll update your domain's DNS settings so visitors reach your new site on Gate 39's hosting.

Prefer that we handle it? If you're not comfortable changing DNS settings, we can make these updates for you. Just send us access to the account where your domain's DNS is managed. Changing the wrong records can take your website offline or stop your email from working.

Before you start

  • Find where your DNS is managed. This is usually your domain registrar (such as GoDaddy or Network Solutions), your previous web host, or a service like Cloudflare. If you're not sure, ask us and we'll look it up.
  • Only change the records listed below. Don't change or delete your MX records, which control your email, or any other records.
  • Have the details from Gate 39 ready. We'll send you either an IP address or a hostname (a web address such as example.cloudfront.net) to point your domain to. Copy and paste it rather than typing it.

Update your DNS records

  1. Log in to the account where your DNS is managed and open the DNS settings for your domain.
  2. Update the records using the details Gate 39 sent you.

If we gave you an IP address:

  • Main domain: set the A record for your main domain (usually shown as @ or left blank) to the IP address.
  • www: set the www record to the same IP address. If www is currently a CNAME record, delete it and add an A record named www instead.

If we gave you a hostname:

  • www: set www as a CNAME record pointing to the hostname.
  • Main domain: follow the specific instructions we sent. Many DNS providers don't allow a CNAME on the main domain, so we'll tell you which record type to use, or set it up with you.
  1. Check for AAAA records. These are IPv6 records for @ or www. Delete them unless Gate 39 has given you an IPv6 address to use; otherwise some visitors may still see your old website.
  2. Double-check that every value matches exactly what we sent.
  3. Let us know once you've made the change.

After the change

  • Timing. Most changes take effect within an hour, but they can take up to 48 hours to reach everyone. During that time, some visitors may still see your old website.
  • Security. Once your domain is pointing to the new site, we'll confirm it's live and make sure your SSL certificate (HTTPS) is active.
  • Check progress. Look up your domain on a DNS checker such as whatsmydns.net.

Related articles: How do I change an A record in GoDaddy? · How do I find my IP address?

Need help? Contact the Gate 39 team through the Customer portal.