Skip to content
English
Customer portal
Contact us
  • There are no suggestions because the search field is empty.

Why don't I see the changes I just made to my website?

Why don't I see the changes I just made to my website?

To load quickly, your website and your web browser save copies of your pages, images and files. This is called caching. After you update your site, you, or your visitors, may briefly see the saved older version until the cache refreshes. Work through these steps in order.

Step 1: Make sure your changes were published

  • WordPress: check that you clicked Update or Publish, not just Save draft.
  • Elementor: check that you clicked Publish or Update in the Elementor editor.
  • Scheduled changes: check that the page isn't set to publish at a later date.

Step 2: Clear your browser's cache

Your browser may be showing a saved copy of the page.

  • Hard refresh: press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
  • Use a private window: open the page in an incognito or private browsing window, which doesn't use your saved cache.
  • Try another device, such as your phone using cellular data, not Wi-Fi.

Logged in to WordPress? Logged-in users often skip the site's cache, so you may see changes immediately while visitors still see the older version. Always check your changes in a private window.

Step 3: Clear your website's cache

If the private window still shows the old version, clear your site's cache. The steps depend on where your website is hosted. Not sure? Contact Gate 39.

Websites hosted on Gate 39's AWS hosting (CloudFront)

  1. In your WordPress dashboard, go to Tools > [CloudFront Cache].
  2. Click [Clear Cache].
  3. Wait a few minutes, then check the page again in a private window.

Screenshot 2020-11-05 171324

Note: there is a limit of 24 cache clears that can be processed per day. If you require additional clearances, you will need to contact support@gate39media.com.

Websites hosted on Cloudways

  1. In your WordPress dashboard, go to [Settings > Breeze], or click [Purge All Cache] in the top admin bar.
  2. Click [Purge All Cache].
  3. Check the page again in a private window.

Step 4: Using Elementor? Regenerate its files

If text has changed but colors, fonts or layout haven't, Elementor may be using older style files.

  1. In your WordPress dashboard, go to Elementor > Tools.
  2. Click Regenerate Files & Data (called Regenerate CSS & Data in some versions).
  3. Clear your website's cache (Step 3), then check the page again.

Still seeing an old image or file?

  • WordPress doesn't overwrite files. If you uploaded a new image with the same name, WordPress saved it as a new file. Make sure the page uses the new one. See How do I upload images to my media library?
  • Some images and files are cached separately, such as logos or files stored on our content delivery network. Contact Gate 39 and we'll refresh them for you.

What's cached and what isn't

To keep your site fast, most pages, images and styles are cached. Some content updates right away because it isn't cached, such as [your blog, live charts and data feeds, and interactive features]. Other changes usually appear within [a few minutes], or right after you clear the cache.

Changed your domain or DNS settings? DNS changes can take anywhere from a few minutes to 48 hours to update everywhere, and clearing the cache won't speed this up. See How do I point my domain to my new Gate 39 website?

Still not seeing your changes? Contact the Gate 39 team through the Customer portal. Tell us which page you changed and what you expected to see.